When Can You Leave Your Sky Contract

Sky is one of the most popular television and internet providers in the UK. It offers a wide range of services, from satellite and cable TV to broadband and mobile phone plans. However, sometimes things change and you may want to leave your Sky contract. If you find yourself in this situation, it`s important to know your rights and when you can make the switch. In this article, we will discuss the circumstances under which you can leave your Sky contract.

1. End of your minimum contract term

When you take out a Sky contract, you will be committed to a minimum contract term. This will usually be 12 or 18 months, depending on the service you have chosen. During this time, you will be tied to the contract and if you decide to cancel early, you may incur penalties, such as a termination fee. However, once your minimum term is up, you can leave at any time without incurring any additional charges.

2. Price increase

Sky can sometimes increase the price of its services during your contract term. If this happens, you have the right to cancel your contract without penalty, even if you are still within your minimum term. However, you need to do this within the first 30 days of receiving the notification of the price increase. If you miss this window, you will be required to pay a termination fee.

3. Poor service

If you are experiencing poor service from Sky, such as slow internet speeds or unreliable TV channels, you may be able to exit your contract without penalty. However, you need to have given Sky a reasonable opportunity to fix the issue before you can cancel. You will need to follow Sky’s complaints procedure and give them a chance to resolve the issue within a reasonable time frame. If they fail to do so, you can exit the contract without penalty.

4. Moving home

If you are moving home and cannot take your Sky services with you, you can cancel your contract without penalty. You will need to provide Sky with evidence of your move, such as a council tax or utility bill, and they will terminate your contract without any additional charges.

In conclusion, it`s important to know your rights when it comes to exiting your Sky contract. If you are still within your minimum term, you may incur a termination fee if you decide to leave early. However, there are certain circumstances under which you can cancel without incurring any additional charges, such as a price increase or poor service. If you are considering cancelling your Sky contract, make sure you do so within the guidelines outlined above to avoid any unnecessary charges.